How can we help?
Answers to common questions, and a way to reach a real person.
The quickest way to reach us is support@marianasroom.app. We read every message and usually reply within two working days.
Common questions
I lost my progress
Progress is saved on your device, not on our servers. It is removed if the game is uninstalled or its data is cleared, and we are not able to restore it. Reinstalling starts a fresh game. Purchases that remove ads can be restored from the game's menu once that option is available on your store.
A purchase did not arrive
Close the game fully and open it again while connected to the internet. If it still has not arrived, write to us with the date of the purchase and the order number from your Google Play or App Store receipt. Refunds are handled by the store you bought from.
I see too many ads, or an ad I did not like
Ads never appear during a level. If you saw one that was unsuitable or that broke the game, tell us what it was and when, and we will block it. You can remove the ads between levels with a one-time purchase in the shop.
The game crashed or froze
Please tell us your device model, what you were doing, and the level number if you remember it. Updating the game to the latest version fixes most problems.
How do I turn off reminders or usage data?
Open the menu (the gear on the home screen). Reminders have their own switches there. Usage data is under Privacy.
How do I ask about my data?
See the privacy requests page.
Write to us
Email support@marianasroom.app and include your device model, the game version, and what happened. Please do not send passwords or card details.
